1). First off my dealings with Comcast – my internet/phone/cable TV provider. On December 12th I called to have HDTV installed and to get their ‘triple play’ bundle that included phone/internet/TV. The actual installation didn’t happen until January 5. My bill reflected a credit on my old service from 12/16 – 2/6 and payment for my new service for the same period. Hmmmm…. I thought. Why would I be charged for something I didn’t have installed? The conversation went like this:
Me: Why are you charging me for service from 12/16 when I didn’t get installed until 1/6?
Her: We turned your HDTV service on you just couldn’t get anything in HD. You had those extra channels, though
Me: Well- I didn’t know that and I couldn’t use the HD so why would I pay for it?
Her: Ma’am – you had it. You just couldn’t get the HDTV channels until they did the install. But you had those extra channels
Me/Her… 3 or 4 more times of me explaining that having extra stuff come through the wire without me knowing it and without me being able to use it didn’t constitute ‘having it’ and her contradicting me and with me getting more frustrated. Then a light went off when I noticed the term ‘bundled’ in the higher charge.
Me: Well – you are charging me for a phone/TV/internet bundle but I didn’t get your phone service until the installer came out.
Her: Just a moment ma’am while I check on something…….5 minutes go by….. Ma’am – I’m going to issue you a credit for $77 to cover the time when you were not receiving those services.
Me: Thanks so much for taking care of that!
I ask you – on what planet is it okay to charge for something you have yet to deliver? How much bank must they make on this crap? Their system is set to start charging as soon as a work order goes in even though it is well known that it can take weeks to actually install the service. Maddening. But I solved the problem so I moved on to:
2). Kaiser Bill for my son’s health insurance. I went on-line in December to try to get him insurance. I filled out all of the forms including giving them my ATM account information. I finally was notified about 2 weeks ago that he was approved and insured. Today I got a bill that showed they had charged me for 1 month and another charge for 2 months retroactive. Huh? How can they charge for 2 months retroactive when they didn’t approve anything until 2 weeks ago? So I have my son call them and she explains that they bill 3 months at a time. Okay fine but why are you billing me for 2 months when I had no coverage? “Oh – no problem, sir. When would you like us to change the start date to?” SERIOUSLY??!! This was optional!?? Sweet baby Jeebus who thinks this stuff up? So we change it to start Feb 1 and she tells me I will get a new bill for Feb/March/April. So then I ask about the money that’s already been paid and she says, “Oh yes – I see that you paid that already so we will apply that to February” Awesome! But really – WTF??
3). In other news – let’s talk about training. Yesterday and earlier today I was at that point where my training plan was really bugging me and wearing me out. I was asking the questions we all ask at one point or another – Why? Why do I do this? Who do I think I’m kidding? What is the point??!!! Saturday the Good Doctor and I went for a ride on a route that is hilly and full of rollers and by the time we got to the top of a place called The Three Bears I thought I might die. When TGD got there (and I’m so kicking his ass on the bike these days!) I said, “God that was HARD! That makes climbing Diablo look easy” and he told me I was nuts. It wasn’t hard at all and it was nothing compared to climbing the mountain. You be the judge:
Note – the scale is quite different – Mt. Diablo goes up to 3500 ft and the 3 Bears is only 900 ft.
I think I was just tired – fatigued.
I had Monday off and yesterday I did 90 minutes in the trainer. This morning I swam but it was an easy workout. Tonight I ran with my race club – one guy in particular. I knew I was going at a really good clip for me and I was chatting. After about a mile I started to fall off the pace but I kept going as hard as I could manage without feeling like I was killing myself. My splits:
7:52, 8:45, 8:47, 8:34, 8:33 (last half mile)
So maybe the person who first got the idea that training hard would make you faster was on to something because that is my previous 5K race pace, not my ‘going for a run’ pace. I’m running a 5K Sunday. I hope it is somebody’s idea for me to PR. I think it might be mine.